Luxury Plunges
At Polished Service LLC, our Luxury Plunges are rapid, high-impact engagements that align leadership, empower frontline teams, and transform guest interactions. In just a short time, we deliver measurable improvements in service quality, consistency, and overall guest satisfaction.
Rapid, High-Impact Service Culture Reset
Luxury Plunges are intensive, short-term engagements designed to quickly elevate your service culture and align teams around a shared vision of excellence. Each plunge delivers a powerful, four-stage process to create lasting impact.
How It Works
Assessment: A detailed review of current service delivery through observation, impression reporting, and leadership interviews.
Executive Coaching: Alignment with senior leaders to set clear service expectations and model behaviors.
Frontline Training: Interactive workshops focusing on service rituals, anticipating guest needs, and creating memorable moments.
Simulation Practice: Real-world role-playing ensures teams can apply new standards immediately.
Ideal Use Cases
Pre-openings and new property launches
Leadership transitions or organizational change
High-season preparation
Reputation recovery after guest service challenges
Deliverables
Comprehensive assessment summary and roadmap.
Leadership coaching sessions.
Tailored SOPs and playbooks.
Simulation guides for continued training.
Outcomes & KPIs
Higher guest satisfaction and feedback scores
Improved consistency across all service touchpoints
Measurable improvements in internal and third-party service ratings
Ready to make an immediate impact?
