Impression Reports

Polished Service LLC’s Impression Reports go beyond traditional mystery shopping. We provide a complete evaluation of your guest journey, uncover hidden opportunities, and deliver actionable insights that empower leadership to improve service quality, consistency, and overall guest satisfaction.

Go Beyond Mystery Shopping – Get Actionable Insights

Impression Reports go beyond mystery shopping. They provide a holistic evaluation of the guest journey with actionable insights for leadership.

How It Works

  • Observation: Evaluators experience your operation as real guests.

  • Standards Mapping: Performance benchmarked against global standards.

  • Diagnostics: Strengths, gaps, and opportunities identified.

  • Recommendations: Clear, action-oriented guidance.

Deliverables

  • Annotated reports with examples.

  • Narrative evidence and coaching notes.

  • Recommendations aligned with training.

  • 90-day action plan.

Benefits of Impression Reports

  • Uncover Hidden Challenges: Identify service gaps and operational blind spots before they impact guest satisfaction.

  • Validate Strengths: Recognize and celebrate what your team is doing right to reinforce positive behaviors.

  • Gain a Clear Roadmap: Equip leadership with actionable steps and a 90-day plan to achieve measurable improvements.

Let’s Raise the Bar Together

Your next step toward a world-class guest experience starts here. Schedule a consultation with our experts and discover how we can help your organization set new standards of excellence.

Our Services

Four Ways We Help You Excel

Luxury Plunges


Rapid, high-impact engagements to reset service culture and align leadership.

Immersion Training


Hands-on department-level training with live coaching and role-play.

GROW Courses


Leadership and frontline workshops to inspire growth and consistency.

Impression Reports


Holistic evaluations that go beyond mystery shopping with actionable insights.

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