About Polished Service LLC
Polished Service is a team of guest-centric professionals committed to transforming service cultures into luxury-level experiences. We combine rigorous impression reporting with dynamic training and coaching to help organizations consistently exceed expectations.
Our Story
Founded by Bernabé “Bernie” Vasquez, former Forbes Travel Guide Executive Trainer APAC, Polished Service draws on decades of experience in hospitality. Bernie’s career began in butler service and retail before he led training and cultural development programs across Asia Pacific for Forbes. He has partnered with world-class organizations including Starwood Hawaii, MGM Grand, The Cosmopolitan of Las Vegas, Banyan Tree Resorts, Galaxy Macau, and luxury country clubs and restaurants worldwide.
Our Mission
Polished Service works with leaders who have a passion for driving excellence in the guest and team member experience. We partner with organizations to create programming that fits their operations and helps them reach stretch goals. We practice high touch instruction methods, and know strategic efforts create energy that leads to relationship and trust.
Polished Service has an eye for detail, and we seek to build confidence in leaders at all levels. Our expertise in working in high performance cultures has prepared us to drive service cultures to new heights. There is nothing more impressive than service artistry in motion. A team fully equipped to handle the dynamics of an evolving hospitality industry.
Polished Service extends a global reach with a team from across the globe. We revere cultural and brand identities, and initiate change that helps organizations achieve differentiation. Simply put, we help you highlight the best version of yourself and the valuable team that brings your experience to life.
What We Do
We help organizations elevate every stage of the guest journey. From detailed impression reports that highlight strengths and growth opportunities, to immersive training programs that align leadership and frontline teams, our approach is both analytical and creative. We deliver:
Customized training engagements (Luxury Plunges, Immersion Training, GROW Courses).
Actionable reporting that goes beyond mystery shopping.
Leadership coaching that strengthens performance from executives to frontline staff.
Who We Work With
Luxury hotels & resorts aiming for Forbes Five-Star or Michelin-level recognition.
Restaurants and spas seeking to deliver signature guest moments.
Luxury rail and travel operators focused on consistent, world-class service.
Country clubs building cultures of excellence for members and guests.
Leadership
Bernie Vasquez
Passionate cultural architect, global trainer, and executive coach. Known for shaping leaders who inspire exceptional guest experiences.
Frank Gonzales
Expert in creative direction and training execution, ensuring every workshop, report, and visual presentation reflects the refined, high-standard ethos of Polished Service.
